At nbnfashion.store, we are committed to offering you a seamless online clothes
shopping experience. If you're not fully satisfied with your purchase, our exchange policy
is here to help you make the right choice with ease and confidence.
How to Request an Exchange:
- Timeline: Please request an exchange within 7 days of receiving
your order.
- Condition: Items must be new, unworn, unwashed, in original packaging, and with
all original tags attached.
- How to Contact: Email us at support@nbnfashion.store or use our Contact Us form. Include your order number, the item(s) you
want to exchange, and your preferred resolution.
What Can Be Exchanged?
- Apparel that arrived defective, damaged, or in error.
- Unworn products in their original packaging with the full tags attached, as mentioned
above.
Exchange Terms:
- Return shipping is FREE for defective, damaged, or incorrectly shipped
items.
For all other cases, customers are responsible for the return shipping costs.
- You can choose a replacement product or receive store credit for your return, as per
your preference.
- We cannot process exchanges for items that do not meet our conditions or if the request
is made after 7 days from delivery.
Non-Exchangeable Items:
- Products that are used, worn, altered, or washed, or missing original packaging or tags.
- Undergarments, socks, custom clothing, and products purchased through clearance or final
sale promotions.
Need Help?
For any questions or further assistance with our exchange policy, please contact us or email us at
support@nbnfashion.store. The Tuff Fashion
team is dedicated to making your online clothing shopping experience easy and enjoyable!
