At nbnfashion.store, we value your trust and strive to ensure you have a
great experience shopping for men's and women's clothing online. If for any reason you are
not satisfied with your purchase, please read our refund policy below.
Eligibility for Refunds
- Refunds are only applicable to clothing items purchased from nbnfashion.store
that are defective, damaged, or incorrectly delivered.
- Returned items must be in their original, unworn state, with all tags and packaging
intact.
- Requests for refunds must be made within 7 days from the date of
delivery.
How to Request a Refund
-
Contact Us: Please email our support team at support@nbnfashion.store or reach out
via our Contact Us page. Include your order number, details of
the problem, and supporting pictures if available.
-
Verification: Our team will review your request and notify you about its
approval. Detailed return instructions will be provided if your refund is eligible.
-
Send the Product Back: Follow the given instructions to return your product. If
your item is defective, damaged, or you received the wrong product, we will cover the
return shipping charges. Otherwise, the return shipping cost will be your
responsibility.
Refund Process
- Once we receive and inspect your return, we’ll update you about approval for your
refund.
- If approved, your refund will be processed within 5 business days and returned to
your original payment method.
- Any original shipping charges are refundable only if your item was defective or
incorrectly shipped.
Non-Refundable Items
- Items that are used, worn, washed, or not sent back in their original packaging and
condition.
- Personalized or custom clothing, clearance items, and items marked as final sale.
- Requests made after 7 days of delivery will not be eligible for refunds.
Need an Exchange?
If you prefer to exchange a clothing item or receive store
credit instead of a refund, simply let us know when you contact our support team.
Questions or Support
For any queries or help with your clothing order or our refund policy, please contact us or email support@nbnfashion.store. We’re always here
to help make your shopping experience with TuffFashion simple and enjoyable.
